Delivery: We aim to post items within two working days, but please allow up to five working days for dispatch.
Domestic Postage: U.K. parcels are sent by 1st Class Recorded, Next Day Special Delivery or Courier
International Postage: Please contact us for postage prices
Europe Includes: Europe European Union
Rest of the World Includes: USA Canada Australia New Zealand Japan
International parcels are sent by International Tracked & Signed or if this is unavailable International Signed service
Please note: You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Please note that payment by Paypal CAN be made without a Paypal account (just follow the links on their page). Most credit and debit cards are accepted.
Credit and Debit card details are entered directly to Paypal and are not seen or stored by Alexandra Antiques
Cheque made payable to Mrs H. Wood.
If you wish to pay by cheque please contact us by phone or email and we will hold your item for you until your cheque arrives. (For 7 days unless prior arrangement has been made)
Goods remain the property of Alexandra Antiques until fully paid for.
We hope that you are pleased with your purchase, please contact us if you have any problems.
Briefly the main points are:
You may return any item for any reason up to fourteen days after you receive it.
Please let us know if you are returning any items.
We will refund your original payment and postage.
You are responsible for the return postage costs.
Items should be returned if possible in their original packaging and include your name and contact details.
Please repack carefully and use a traceable service to return any items to us.
If we have made a mistake we will make a full refund including return postage (once the item is returned)
If you have any problems or queries with your order or delivery (or anything else) please do let us know and we will do our very best to sort things out.
Full Terms & Conditions below:
Meaning of Key Words
"We", "us, "our", means Alexandra Antiques
"You", "your" means the person ordering items under these terms and conditions.
"Working days" means all days other than Saturdays, Sundays, and Public Holidays.
“CRD” means the Consumer Rights Directive
"Product" means the product or goods that you have ordered from us.
"Item" means the item or goods you have ordered from us.
"Cancel" means returning an item that is not required
"Contract" means items ordered by you.
Your right to cancel
You have the right to cancel all or part of this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party (other than the courier) indicated by you, acquires physical possession of the goods.
To exercise the right to cancel, you must inform us [Alexandra Antiques, Parc Lodge, Llansadwrn, Carmarthenshire SA19 8LW. Tel 01550 777170, email: firstname.lastname@example.org] of your decision to cancel this contract, preferably by phone or email, you can also send a letter by post.
If you want to return an item, then you must inform us of this within 14 calendar days, from the day after you receive the goods in accordance with the CRD.
You must take reasonable care of the items that you wish to return and the item must be returned in the same condition as it was when sent to you.
Please return the items to us as soon as possible after contacting us and in any event not later than 14 days from day on which you tell us of the cancellation.
You are responsible for the return postage costs.
Items should be returned in their original packaging, if this is not possible, please use similar protective packing so that it is returned undamaged.
Please repack carefully, include your name, order number and contact details. We recommend that you use a traceable service to return any items as we cannot refund packages that are lost during return shipping if proof of tracking is unavailable.
Reasonable care must be taken of the goods before they are returned to us, if lack of care results in damage or deterioration, we may charge for the reduction in value.
Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the returns address above. (If you are only returning part of the order, then we are not obliged to repay any of the delivery charge.)
The items must be returned or you must have supplied evidence of having sent back the goods, before we can issue your refund. You are responsible for the return postage cost.
We will process your refund within 7 days of receipt of the items.
This cancellation policy does not affect your legal rights - for example, if goods are faulty.
Damaged or incorrectly supplied items:
We do our best to describe items accurately, but if we have made a mistake we will make a full refund including return postage (once the item is returned)
Please check all items you receive against your order. If the items are damaged or incorrectly supplied on delivery then please note the details of any damage or error in supply on the delivery documentation and inform us (by post, phone or email).
Please repack carefully, include your name, order number and your email address or telephone number and use a traceable service to return any items to us. Thank you
This is not intended to be a full statement of all your rights under the Distance Selling Regulations.
For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre.