Delivery & Returns

Delivery:

We aim to post items within two working days, but please allow up to five working days.

We will send an email with tracking details when the parcel is dispatched

Domestic Postage: U.K. parcels are sent by Signed For, Tracked, Next Day Special Delivery or Courier

International Postage: International parcels are sent by International Tracked & Signed or if this is unavailable International Signed service

Please note: Orders for delivery outside the UK are likely to be charged import duties / taxes on arrival at their country of destination, some orders may also experience customs delays. These charges are the buyers responsibility, we suggest contacting your local Customs office for more information

Items that we can send easily outside the UK are restricted by weight, size and value (up to £200.00), so unfortunately, not everything on Alexandra Antiques website has an option for International postage. Please contact us if there is something you are interested in and we will try to find a delivery service for it.

Postage Prices

UK: Free delivery

Europe:

Austria, Belgium, Cyprus, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain, Sweden, Switzerland

500gms - £8.00 1kg - £10.00 1.5kg - £11.50 2kg - £11.80

Rest of the World:

USA, Canada, Australia, New Zealand, Japan

500gms - £16.00 1kg - £22.00 1.5kg - £28.00 2kg - £28.70

Please contact us if your country is not shown on our shipping list

Payment:

We accept all major credit and debit cards through Stripe (our secure payment provider) or if you prefer Paypal scroll to the bottom of the payment page for the Paypal button.

Credit and Debit card details are entered directly to Stripe or Paypal and are not seen or stored by Alexandra Antiques

Cheque made payable to Mrs H. Wood.

If you wish to pay by cheque please contact us by phone or email and we will hold your item for you until your cheque arrives. (For 7 days unless prior arrangement has been made)

Goods remain the property of Alexandra Antiques until fully paid for.

Returns:

We hope that you are pleased with your purchase, please contact us if you have any problems.

You may return any item for any reason up to fourteen days after you receive it.

The buyer is responsible for return postage.

We recommend that you use a trackable service for return postage as we cannot refund packages that are lost during return shipping if proof of tracking is unavailable.

Please let us know if you are returning any items by mail, phone or email.

Please repack carefully, if possible in the original packaging, include your name and contact details and use a traceable service to return any items to us.

On receipt of your returned item (and having checked that they are in their original condition), we will refund your original payment and postage.

We do our best to describe items accurately, but if we have made a mistake we will make a full refund including return postage (once the item is returned)

Thank you

If you have any problems or queries with your order or delivery (or anything else) please do let us know and we will do our very best to sort things out.

Returns Address:

Park Lodge

Llansadwrn

Carmarthenshire

SA19 8LW

01550 777170

email: info@alexandraantiques.co.uk